Privacy Policy

1. Legal Operating Entity & Data Controller

2. Information We Collect

• Identity & Contact Information: Your full name, email address, WhatsApp or telephone number, and country of residence.
• Tour & Riding Preferences: Selected motorcycle itinerary, preferred travel dates, tour duration, number of riders (solo, group, or rider with pillion passenger), motorcycle class preference (adventure, dual-sport, scrambler, or bringing your own bike), and riding experience level.
• Voluntary Expedition Details: Special dietary requirements, accommodation requests, medical considerations relevant to desert and high-altitude mountain touring, flight arrival/departure details for airport transfers, and custom route suggestions.
• Technical Log Data: Basic server logs (such as IP address, browser type, and requested URL) processed automatically by our hosting infrastructure solely to ensure website availability and security.

Payment Note: We do not process or store credit card numbers, bank account credentials, or sensitive financial data on this website. Tour deposits and booking payments are handled via secure bank wire transfers or verified payment relays as agreed during direct booking confirmation.

3. How We Use Your Information

• Responding to Tour Inquiries: Answering questions regarding our routes, High Atlas mountain passes, Sahara desert trails, motorcycle specifications, and seasonal weather conditions.
• Managing Bookings & Reservations: Confirming your motorcycle tour dates, reserving your selected adventure motorcycle, and coordinating with hand-picked kasbahs, riads, and luxury desert camps.
• Expedition Safety & Logistics: Organizing our 4x4 luggage and mechanical support vehicle, route mapping, and preparing emergency spare parts and safety equipment tailored to your group.
• Pre-Ride Communication: Sending you comprehensive rider briefings, GPS coordinates, equipment recommendations, visa/entry advice, and meeting point coordinates in Morocco.
• Customer Support: Providing direct real-time assistance before, during, and immediately after your Moroccan journey.
• Legal & Regulatory Compliance: Satisfying mandatory Moroccan tourism reporting, local transport requirements, and administrative travel formalities.

4. WhatsApp and Email Communications

• WhatsApp: You may choose to contact our Moroccan team (+212 651 398 214) or Italian European support (+39 333 864 0127) via WhatsApp. WhatsApp is operated by Meta Platforms, Inc. (and Meta Platforms Ireland Ltd. for European users). When using WhatsApp, your communications are subject to WhatsApp's Terms of Service and Privacy Policy. While end-to-end encryption protects messages in transit, metadata may be processed by Meta in accordance with their policies.
• Direct Email: You can contact us at moroccomotorcycletrips@gmail.com. Email communications pass through Google Workspace / Gmail mail servers and your email provider, each governed by their respective privacy terms.

We advise visitors not to transmit sensitive identity documents (such as passport photos or payment details) over open communication channels until specifically requested for formal guest registration.

5. Cookies and Analytics

• No Tracking Cookies or Advertising Pixels: This website does not deploy third-party advertising cookies, behavioural profiling trackers, or marketing pixels.
• No Third-Party Analytics Tools: Google Analytics and other third-party tracking scripts are not enabled on this website. We do not track you across external sites.
• Essential Local Storage: The website utilizes your browser's local storage solely for a single technical setting: mmt_lang, which stores your selected language preference (English, French, Spanish, German, Italian, or Portuguese) so you do not have to reselect your language on each page view. This does not contain any personal identifiers.
• Future Analytics & Consent Controls: If web analytics or non-essential cookies are implemented in the future, we will update this policy and display an interactive, granular consent mechanism prior to setting any non-essential cookies, allowing you to accept or decline at any time.

6. Data Sharing & Third-Party Service Providers

• Local Hospitality Partners: Hand-picked traditional riads, heritage kasbahs, and luxury Sahara desert camps in Merzouga, Dades, Ouarzazate, and Zagora for room booking and guest manifest compliance.
• Expedition Personnel: Our lead motorcycle tour guides and dedicated 4x4 support truck drivers who require rider manifests for emergency contact, dietary management, and safety coordination.
• Technical Infrastructure Providers: Secure web hosting, domain maintenance, and encrypted form delivery systems operating under strict confidentiality and security protocols.
• Regulatory & Emergency Authorities: Moroccan administrative authorities, Royal Gendarmerie, or national emergency medical responders only when legally required for desert permits, route clearance, or emergency medical evacuation.

7. Data Security Measures

• Encrypted Transport: All website traffic is protected using industry-standard Transport Layer Security (TLS / HTTPS) with modern encryption ciphers.
• Restricted Access: Access to customer inquiries and reservation details is strictly confined to authorized tour managers (Mohamed & Elisa) and necessary expedition staff.
• Security Review: We regularly review our data storage practices, password hygiene, and access credentials to prevent unauthorized disclosure.

While we apply rigorous security protocols, no method of transmission over the Internet or electronic storage can be guaranteed 100% immune from external threats. Riders are encouraged to practice secure communication hygiene.

8. Data Retention Periods

• General Tour Inquiries: Contact details and messages for inquiries that do not result in a booking are retained for up to 12 months to facilitate follow-up communications, after which they are deleted or anonymized.
• Completed Tour Bookings: Customer records, itinerary details, and trip invoices are retained for the statutory period required by Moroccan commercial and tax legislation (typically 5 to 10 years for accounting vouchers and travel contract documentation).
• Technical Server Logs: Web server connection logs are automatically purged or rotated within 30 to 90 days.

9. Your Legal Rights & Choices

• Right of Access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of that information.
• Right to Rectification: You may request the correction or completion of inaccurate or outdated personal details.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data when it is no longer needed for the purposes for which it was collected, subject to statutory retention obligations.
• Right to Restriction of Processing: You may request that we temporarily suspend the processing of your data in specific legal situations.
• Right to Object: You have the right to object to the processing of your data for reasons relating to your particular situation, or to refuse direct communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

How to Exercise Your Rights: Simply send a written request to our dedicated email address: moroccomotorcycletrips@gmail.com with the subject line "Privacy Rights Request". We will review and respond to your request promptly and without undue delay (typically within 30 calendar days).

10. Legal Framework & Regulatory Compliance

11. Third-Party Websites & External Links

12. Contact Information & Inquiries